Rain internet what a disappointment

Am so disappointed , i payed up front for the 5g premium package on the 14th of Jan 2021 (1 month payment up front) only to have my line stopped and no internet on the 10th of Feb? When you try calling support you waste your time as they never pick up. its amazing as when you press 2 to speak to sales they pick up with in 5 seconds but cant help you and transfer you back to the support line. This is the worst internet company i have ever dealt with regards to customer support. its almost like the sale comes first and the customers last which is not good business.