WH
Wesley H
1 reviews | Active since May 2011
23 Nov 2022, 17:36
Rain Internet - Very Poor onboarding / support
A very poor onboarding journey. Support looks to be unskilled. At the time of writing this review, I noted that:- - The 2 hour activation stated is false:- Its 2 hours after RICA, RICA takes 24hrs. - Not helpful staff based in India. Spoken to multiple agents, multiple times on all calls i noted a language barrier. - RSA Support staff promised to call back to assist with actions i was asked to complete. They never call back. I dont mind the hiccups, thats just life. But if you are not provided with the proper support, it does question the feasibility of the service
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Replies (2)0
Replies (2)
Rain's replyOfficial
23 Nov 2022, 17:45Hi Wesley.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply23 Nov 2022, 17:45
Official
Hi Wesley.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
WH
Wesley H's updateReviewer Update
23 Nov 2022, 20:07Please note that that the sim was activated today, but due to an error on your website the 24/7 unlimited was not accessible. There is no charge for the 19 hour unlimited as we could not get the sim online. Now that is done, the request is to move to the original requirement 24/7 unlimited. Please process this immediately.
WH
Wesley H's update23 Nov 2022, 20:07
Reviewer Update
Please note that that the sim was activated today, but due to an error on your website the 24/7 unlimited was not accessible. There is no charge for the 19 hour unlimited as we could not get the sim online. Now that is done, the request is to move to the original requirement 24/7 unlimited. Please process this immediately.