Rain Internet, the drought to customer service

My Rain data went offline 7 days ago. The only way to contact them is to "log a ticket" via their app (which doesn't work 75% of the time). I have submitted about 4 tickets before the first lame response, and thereafter they have not communicated with me at all. Nothing. Absolute radio silence. I have rep**** to their emails every day, sometimes twice a day without so much as an acknowledgement of my email, an apology, a confirmation that they are looking onto the problem. Nothing. I could complain about poor "customer service" but there isn't any to start with.