Rain Internet takes money for a service that they cannot deliver.

Dear Rain Internet Provider,

I hope that this email finds you well and doing exactly what you do for your clients, NOTHING!

I have no idea how many times per day we have to reset our router, call you, ask for assistance to get a better connection.

I am using Ookla speed test about every 10 minutes, and have to wait to be connected to the OPTIMAL SERVER that can then not deliver 15 Mbps download or 0.50 upload speed. I have to run on the lower speed as the 5G does not exist!

We keep being told that you have a server in Mossel Bay and yet your staff cannot give us the name of the tower or network. The only options we are given through speed tests are from suppliers in Cape Town.

This is my second review on Hello Peter. After the first, you promised to make contact, and never did! Well, I guess that is nothing new as you are constantly promising to call us back too.

I guess the rot starts at the head and as we can never speak to anyone other than the poor person that has to answer the call and run through the general questions, such as 'Is there power to the router?' followed by the promise of a call back, that never happens from anyone.

If you are the CEO of Rain, I would like to suggest that you clean up the mess before there are even more South Africans on the unemployed list. With the service that you deliver, your company does not seem to have a bright future.