RAIN INTERNET SUPPORT SUCKS

Item: Rain
Rating: 1

Rain's so-called support is non-existent. I get repeated emails saying "help is on the way" but no one ever calls. Also, I held on a call to them on their 081 no for 10 mins then was routed to another message answering service until my airtime ran out. Sucks *****. All i want to do is cancel the service, which you CANNOT DO ONLINE. ****ed off client.

Helpful (0)

Replies (2)

Rain's replyOfficial

29 Jul 2024, 11:13

Hi Natalie,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply29 Jul 2024, 11:13

Official

Hi Natalie,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

's updateReviewer Update

29 Jul 2024, 13:20

Thank you for calling me and for sorting it out. The support person was great.

Lets get a better support system in place. The Whatsapp channel is also not useful, as it seems there are no actual HUMANS manning it.

Regards,
Natalie

's update29 Jul 2024, 13:20

Reviewer Update