Rain internet *****s from pensioners.

I was told that twice before already. What I want to know is; Are you planning to refund me all the additional bank charges?

I am a pensioner and will settle the account ASAP. This will be before the end of Oct 2022. It is a weird and unacceptable automated billing system if your original agreement with me was nothing like this. Feel free to review my original application. I particularly asked the question what would happen if I cannot pay. Your response was "the account will go on hold until it is paid" I asked whether it would be a problem if I should skip a month. your response "No I just will not have access till the account is paid." Running up someone's bank charges seem to me as a vindictive move from Rain. On previous occasion when my payment was a little late because of funds I was specifically told by Rain staff that my internet will be suspended until "I" make the payment. This was your agreement with me. I made the payment the next day without problems. You have now put my bank account into a negative balance that I have to cover when the next funds are deposited. THERE IS JUST NO EXCUSE FOR HOW LOW AND UNREASONABLE this action of your is. Then you blame it on your automated system. THE SYSTEM SUCKS. You can be certain my account will be settled and CANCELLED before the end of OCT 2022 and I will make sure your actions are made and remain open for the public to view. You have broken a trust that will not be recovered. I did phone you twice and YOU DID NOTHING. I am now upset and you gave me every reason to be upset.

Thank you for your response. I wall wait to hear from you.

What do you want me to say. I called you twice, it forced me go onto Hello Peter to get some response. You've changed your system to include a terrible business model. We were never informed. Now this conversation will remain on here for everyone to see. let the people decide if they want do business with you. My impression of computer systems is that they are run by commands and inputs given by human people. I did not know computer systems has reached the stage where they act in their own and disobey their human overlords. Hopefully this post of mine will warn people of the dangers of sentient computer systems at your office. I call out to all humans. Be Aware. Protect yourself.

You do know that your private replies does not stop me from taking screenshot of the conversation right.