AIVdR
Anthony Ivan Van der Ross
1 reviews | Active since Oct 2015
19 May 2026, 20:29
Rain internet, slow internet, intermittent internet.
After more than a week and numerous tickets being logged an escalations, i received an email, i respond to the email, i receive no respone on the email, internet speed and stability was fine for two days. This evening, there whatsapp chat bot says the ticket doesnt exist. Ive been atuck in the evenings with slow and intermittent internet. This has been ongoing for more than a week now with no assistance from rain.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
20 May 2026, 08:11Hi Anthony
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your connection query and will reach out soon with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your connection query and will reach out soon with an update.
Regards,
rain.
Rain's reply20 May 2026, 08:11
Official
Hi Anthony
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your connection query and will reach out soon with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your connection query and will reach out soon with an update.
Regards,
rain.
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
21 May 2026, 20:02You have not tried to contact me regarding the matter, a relevant time when the problem persists was not honoured. A call was dropped on the 21 May and after two requests for a call back i am still stuck with the same issue. After numerous and explicit communication indicatithat the problem persists in the evenings where i am left with speeds of below 10 mbps, no one has reached out to me at the relevant times
AIVdR
Anthony Ivan Van der Ross's update21 May 2026, 20:02
Reviewer Update
You have not tried to contact me regarding the matter, a relevant time when the problem persists was not honoured. A call was dropped on the 21 May and after two requests for a call back i am still stuck with the same issue. After numerous and explicit communication indicatithat the problem persists in the evenings where i am left with speeds of below 10 mbps, no one has reached out to me at the relevant times
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
21 May 2026, 20:05Rain calls back, drops the call and never returns calls, this seems like a very professional manner to communicate with customers. Customer calss back, requesting for a call back and waits two days for someone to eventually reach out, the consultant drops the call and does not return the call. This is very professional. Customer is then left with the problem for an additional week with no resolution
AIVdR
Anthony Ivan Van der Ross's update21 May 2026, 20:05
Reviewer Update
Rain calls back, drops the call and never returns calls, this seems like a very professional manner to communicate with customers. Customer calss back, requesting for a call back and waits two days for someone to eventually reach out, the consultant drops the call and does not return the call. This is very professional. Customer is then left with the problem for an additional week with no resolution
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
26 May 2026, 15:48Good afternoon, could i please request an eta on this matter as it has been ongoing now for more than two weeks and entering the third week now
AIVdR
Anthony Ivan Van der Ross's update26 May 2026, 15:48
Reviewer Update
Good afternoon, could i please request an eta on this matter as it has been ongoing now for more than two weeks and entering the third week now
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
27 May 2026, 08:31The alology is fine, what i am concerned about is that we have been experiencing this for three whole weeks now with no way finding a solution. I am being billed for a month of internet where i have not even had the opportunity to make use of the internet at my convenience.
AIVdR
Anthony Ivan Van der Ross's update27 May 2026, 08:31
Reviewer Update
The alology is fine, what i am concerned about is that we have been experiencing this for three whole weeks now with no way finding a solution. I am being billed for a month of internet where i have not even had the opportunity to make use of the internet at my convenience.
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
04 Jun 2026, 20:01Appreciation for the interim, still experiencing slow and intermittent internet
AIVdR
Anthony Ivan Van der Ross's update04 Jun 2026, 20:01
Reviewer Update
Appreciation for the interim, still experiencing slow and intermittent internet
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
04 Jun 2026, 20:49Would love to know when the engineers would call to resolve the issue
AIVdR
Anthony Ivan Van der Ross's update04 Jun 2026, 20:49
Reviewer Update
Would love to know when the engineers would call to resolve the issue
AIVdR
Anthony Ivan Van der Ross's updateReviewer Update
07 Jun 2026, 18:43As mentioned, the problem still.persists with no call from rain as yet, 4 weeks and an interim later, no one has called back regarding this matter nor the engineers,
AIVdR
Anthony Ivan Van der Ross's update07 Jun 2026, 18:43
Reviewer Update
As mentioned, the problem still.persists with no call from rain as yet, 4 weeks and an interim later, no one has called back regarding this matter nor the engineers,