Rain Internet Shoddiness

I'm extremely disappointed by the internet provider.

I lost my phone and Rain sim card on September 29 and requested for a new one.

I never got my sim card. On the 19th of October I decided to cancel my subscription with them because they still hadn't delivered.

I was furious last week when I saw that they took money from my account even after my cancellation. Mind you, the made me pay for services I didn't receive.

I asked that they deliver the sim since they already took money from my account. But it's been a week and I still haven't received the sim nor have they returned money to my account. But what's worse is the arrogance in which they operate, they haven't communicated anything to me for a week now.

I honestly don't know what to do with them