Rain internet services south africa poor service

Hello. Im Adele I took out internet service from Rain. First two months everything was great then the trouble started. I got behind on two or three payments dont know how because no contract has been signed that stated when you dont pay you are in arrears and they cut your internet. Normally when you dont pay your month you just dont have internet for the next month. Not Rain. But never the less I made an arrangement to pay 300 more than the 700 from starting May. Which I did. Rain switched off my internet in anyway. Numerous calls were made to them just to find they cant allocate my payment which was a direct eft to them. I mailed the proof four times to three different mails. On 23/05 I have internet on 25 they switched off with a sms stating due to non payment. What the hell happened to my payment then. Spoken to two Managers my case is not resolved but my arrears is still arrears. So now Ive paid R1000 for nothing. No deduction on my arrears and no internet. I will never tell nobody to go to Rain. Most poorly service that I know off. Im not ashamed or scared to give my email full name and phone number cause I have all the proof