SR
Shaun R
1 reviews | Active since Jan 2017
19 Aug 2022, 09:36
Rain internet service, the worst 38
Not happy, very disappointing. It's been 4 days no internet. Payments done on time but when it comes to service delivery, very poor. I've started requesting calls since Tuesday 16th its the 19th today. This issue has apparently been escalated 3 times since I received the first call. Now still waiting for a supervisor to call. Disgusted in the service provided
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
19 Aug 2022, 10:07Hi Shaun .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply19 Aug 2022, 10:07
Official
Hi Shaun .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
SR
Shaun R's updateReviewer Update
22 Aug 2022, 10:21Still waiting for the Sim to be replaced as courier company has taken it with them. It's now been 6 days without internet. When you call in they "will get back tou you" but never do. Quite annoying. No instructions given to remove simcard was given. Service still not provided.
SR
Shaun R's update22 Aug 2022, 10:21
Reviewer Update
Still waiting for the Sim to be replaced as courier company has taken it with them. It's now been 6 days without internet. When you call in they "will get back tou you" but never do. Quite annoying. No instructions given to remove simcard was given. Service still not provided.
SR
Shaun R's updateReviewer Update
23 Aug 2022, 18:32Received Sim today, seems I am plagued with bad luck, new router not working. Day 7 no internet. Please let me know when I can get a replacement router? Are the routers not tested before being sent?? Highly annoyed, still no service.
SR
Shaun R's update23 Aug 2022, 18:32
Reviewer Update
Received Sim today, seems I am plagued with bad luck, new router not working. Day 7 no internet. Please let me know when I can get a replacement router? Are the routers not tested before being sent?? Highly annoyed, still no service.
SR
Shaun R's updateReviewer Update
24 Aug 2022, 09:07It’s not the network. The device is not switching on. The device has no power. It’s a faulty device.
SR
Shaun R's update24 Aug 2022, 09:07
Reviewer Update
It’s not the network. The device is not switching on. The device has no power. It’s a faulty device.
SR
Shaun R's updateReviewer Update
24 Aug 2022, 13:41Is anyone going to contact me regarding this faulty router? I've sent a call request at about 08:00 still waiting for someone to call. Reference number is ***.
SR
Shaun R's update24 Aug 2022, 13:41
Reviewer Update
Is anyone going to contact me regarding this faulty router? I've sent a call request at about 08:00 still waiting for someone to call. Reference number is ***.
SR
Shaun R's updateReviewer Update
24 Aug 2022, 15:04I just called your call center and your agent put the phone down in my face. He refused to give me his name and he refused to put me through to one of your supervisors.
This is the service I get, I've been a customer for about a year.
Thank you for contacting me regarding the replacement router. I sincerely hope this one works.
This is the service I get, I've been a customer for about a year.
Thank you for contacting me regarding the replacement router. I sincerely hope this one works.
SR
Shaun R's update24 Aug 2022, 15:04
Reviewer Update
I just called your call center and your agent put the phone down in my face. He refused to give me his name and he refused to put me through to one of your supervisors.
This is the service I get, I've been a customer for about a year.
Thank you for contacting me regarding the replacement router. I sincerely hope this one works.
This is the service I get, I've been a customer for about a year.
Thank you for contacting me regarding the replacement router. I sincerely hope this one works.
SR
Shaun R's updateReviewer Update
30 Aug 2022, 13:08Thank you.
All sorted. No issues so far
All sorted. No issues so far
SR
Shaun R's update30 Aug 2022, 13:08
Reviewer Update
Thank you.
All sorted. No issues so far
All sorted. No issues so far