Rain Internet service - shocking experience, terrible service and supply!!!

Highly disgusted with Rain. Called them, got cut off mid conversation. Called back and was told there was no open case with them. Received no help. 0.68km from the nearest tower. Download speed 0.2mbps. Managed to move the router and was able to up the download speed slightly but bow have immense packet loss. Emailed the request for assistance, days later got an email back saying we couldn't be helped because our device (router) was off. It was off due to loadshedding, which I email back to inform them. That was a week ago and nobody has even tried to contact us again to assist us. Why are we paying nearly R500 per month, and NOT receiving what we pay for, nor receiving any assistance from Rain. Rain have sold packages over and over, yet they know they cannot support the demand, yet they keep taking people's money. I've complained on local chat groups and I'm yet to hear a single positive story about Rain. Your service, your customer assistance and your attitudes are disgusting. Shame on you! What you are doing is basically theft.