Rain internet service provider's customer service is the worst

Rain, sometimes your internet is slow which I can honestly tolerate for the affordable unlimited data provided... But this company took it too far because my Wi-Fi has been down for three whole days and no one has gotten back to me... Three tickets late and still no response and the problem is still not fixed. We are in the digital times I rely on it for work, tv, phone etc... I was okay with the 24 hours but 72 is really frustrating! I am frustrated!!! Bad bad bad customer service on their end.