Rain Internet Service Provider - Worst Service Provider

Yet again Rain proved its inability to resolve my problem of weak signal.

The following occurred when an "engineer" called me: 1.Told the tower is a problem and the technicians are working on it. The only problem here is, I have been told this, for the past fourteen (14) days, so either I am being **** to are your technicians are *****s. Insult to injury, I am told the towers belong to Rain. 2.Stand in the direction of some hobby shop, again the umpteenth time I have done this, still the problem remains. 3.Remove the sim and restart the device, still no resolution 4.No signal at all, while still in the position I was asked to stand, after a lot of to and frow, I am told my sim is the problem. 5.Then requested to put the sim into another device, I don't have another device, so was asked to place in sim in cell to check if it is working, I will be called back in ten (10) mins, that was at 09h00. At 14h00 still no call, this is the world's longest ten minutes. I established the sim is working. T0 add insult to injury, the "engineer" wanted to upgrade me to 5G "at only R 20.00 extra" 6. I placed the device where I usually have (not anywhere near the direction of the hobby shop) I have signal as WEAK AS IT HAS BEEN FOR THE PAST TEN (DAYS). 7. Called this morning ( 30 Nov 21) and told the tower is now beyond all repair.

Clearly Rain does not anything about the two most important fundamentals of business: CUSTOMER SERVICE CUSTOMER RETENTION

This is the worst service provider in the world !!!!!! Needless to say, I cancelled.