Rain Internet Service Provider- WORST CUSTOMER SERVICE! NO URGENCY!

I have not been able to connect to the internet for the month of November- 17 days! I've had to pay for additional data on my phone over and above the amount paid to Rain for the month. They have no sense of urgency, no sense of customer service and they try to make it your job as the customer to find out which tower is nearest to your address! Waiting for a week for a technician to address my escalated ticket- still nothing!