1 reviews | Active since Oct 2014
RAIN Internet Service Provider - USELESS!
Pathethic company to deal with!!!! They do not have a number that they can be reached on, they instead hide behind their online system which gets answered months after a request is sent. I first tried to downgrade my service, a month later they emailed me saying that my query has been resolved but i still got charged for another month. I then tried again and the person that rep**** to my email said that it will be downgraded at month end which is 1 September 2020. 1 September 2020 (Today) came, my service was cancelled instead of downgraded so i said to myself, its fine as it was a terrible service to start of with but at 4:35pm on the 1st Of September 2020 my card was debited for R479 still with my service being cancelled ad not being able to use it.
In an normal circumstance, one would be able to call a call centre and have the issue resolved but with Rain you will need to send an email and wait as long as it takes them to reply to get any news from them and while waiting you still get charged.
They are very clever asking for card details and not to sign a debit order as it isnt possible to stop the payment.
RAIN should close down, they are a useless service provider with a terribly slow network and terribly bad customer service....
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I was contacted by Suhaifa Sheik and my problem has been resolved.
A few weeks ago i did get an email from RAIN saying that my initial request will take effect on the 1st of September but what wasnt explained to me is that i needed to go onto my profile and activate it.
Suhaifa explained that to me and in an instant it was resolved.
5 stars for Suhaifa but i still feel disappointed that i had to resort to this platform to get something done.
I look forward to a hassle free month
I would also need someone from your technical department to contact me regarding speeds, it was good but since a month ago its been very very slow
I was contacted by Suhaifa Sheik and my problem has been resolved.
A few weeks ago i did get an email from RAIN saying that my initial request will take effect on the 1st of September but what wasnt explained to me is that i needed to go onto my profile and activate it.
Suhaifa explained that to me and in an instant it was resolved.
5 stars for Suhaifa but i still feel disappointed that i had to resort to this platform to get something done.
I look forward to a hassle free month
I would also need someone from your technical department to contact me regarding speeds, it was good but since a month ago its been very very slow