RAIN INTERNET SERVICE PROVIDER - TERRIBLE MISTAKE
My review from the 4th of August met with a swift reply promising an agent will contact me, but as expected that was just to make it look to anyone checking that they " quickly responded" To date NO ONE has contacted me, but then again not surprised. I feel for those still depending on them for internet or trying to work with it when it is actually working. For those Rain agents trolling social media like hello peter trying to put out the fires that might be interested in digging into my case I have added some ticket numbers so you can see I am not just blowing hot air. I have little hope of actually hearing from them but at least I can warn someone else who hopefully reads this and is stopped from making a terrible mistake.
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Replies (3)
Rain's replyOfficial
09 Aug 2020, 08:36Hi Helen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply09 Aug 2020, 08:36
Official
Hi Helen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
's updateReviewer Update
09 Aug 2020, 09:02Really Fattima ?? this is the exact same reply i got almost a week ago word for word , are you real or is this also an automated reply like the ones we get when we need help with our internet and wait between 4 days and a week to hear from anyone ?? like I said before, and this just proves it , They are not really interested in helping their customers, Sending out an automated response to make it look like someone is on the case is NOT actually doing anything unless there is a living breathing caring person willing to work on it. Its an endless loop, we customers complain write reviews and rain sends out automated responses, is there no turnaround time on your service to customers ?
's update09 Aug 2020, 09:02
Reviewer Update
Really Fattima ?? this is the exact same reply i got almost a week ago word for word , are you real or is this also an automated reply like the ones we get when we need help with our internet and wait between 4 days and a week to hear from anyone ?? like I said before, and this just proves it , They are not really interested in helping their customers, Sending out an automated response to make it look like someone is on the case is NOT actually doing anything unless there is a living breathing caring person willing to work on it. Its an endless loop, we customers complain write reviews and rain sends out automated responses, is there no turnaround time on your service to customers ?
's updateReviewer Update
01 Sept 2020, 12:48For all of you out there considering to go with Rain .. DON"T .. I have never heard back from them since my first review here or my second , Fatima or her support people have yet to send me a single email or make contact in any way, shape or form. And guess what ? I have been debited again for yet another month where as i have not been using a single meg from them since the end of June. And no there is no one you can actually phone and speak to as they do not take calls. THIS is the kind of service/ support you can expect to get from them. Stay FAR FAR AWAY
's update01 Sept 2020, 12:48
Reviewer Update
For all of you out there considering to go with Rain .. DON"T .. I have never heard back from them since my first review here or my second , Fatima or her support people have yet to send me a single email or make contact in any way, shape or form. And guess what ? I have been debited again for yet another month where as i have not been using a single meg from them since the end of June. And no there is no one you can actually phone and speak to as they do not take calls. THIS is the kind of service/ support you can expect to get from them. Stay FAR FAR AWAY