Rain Internet Service Provider sucks big time

I recently upgraded from the basic plan to the standard plan. Everything on the basic plan was working fine, but boy oh boy am I shocked by the more expensive standard plan. From 28/09/2022, I have been connected with no internet connection. I have logged a ticket on my profile on the 28/09 no response, did it again on 29/09 still no response. I called the support line today 1st call I was on hold for 20 minutes followed by 20 minutes of silence, second call on hold for 5 minutes no assistance. I am now on my third call and they are obviously not going to refund my minutes. No one bothers to call back and I'm dreading that they are going to mess up my other connection.

I still have no freakin idea as to why I have had no internet connection for 48 hours. I have not exceeded any limits ( even though my package say "unlimited") my account is up to date. I can see the tower that I'm connected to (0.81km away). Load shedding has been reduced so the tower should not be off.