1 reviews | Active since Dec 2021
Rain internet service provider ****
Rain service is very bad and frustrating more like a **** for me. I used the network using 4G simcard for a month because there was no 5G coverage in my area. I was later information via email that my area now have 5G coverage. I called them to upgrade,
1. I was changed for cancellation. I don't know why I was charged because I did not cancel the services but rather upgraded it.
2. I received the 5G rooter and delivery man said I can connect it myself it will automatically work after he activated a new 5G plan and deactivate the old 4G simcard.
3. I got home and it was not working, I called their offices and I was told to change the rooter directions which is very weird for 5G coverage. I did and still it was not working non of my device's were working, I was instructed to restart and unplug it I did it was still not working. 4. I was then told to wait for 24 hours it should work, I waited while my work is compromised since am using an internet for my business and personal needs.I then cancelled the plan and request to return to the old 4G plan. 5. called again, spoke to Lady called Nosihle and set a message to retention department to call me that was on the 1st of June till this day I never received a call from them, my I can't use their service and my business is continue to suffer.
6. Yesterday I called again I spoke to Mark and he said retention department will call me, they have list but till now still waiting no one called me.
I asked if am expected to pay for survive I did not use end of the month and he said the same department will have to explain to me because as far as he know, once the service is active on the system I will have to pay for it, but it's active but not working on my side.
I am very and highly disappointed and want nothing to do with this provided anymore, I'm not expecting them to debut my account because I did not receive any service from them.
Why was I **** to that I have a coverage in the first place,it's my concern,if they want to sell sales they should not compromise others.
Please don't use their service is very poor and frustrating.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Thank you
Team Hello-peter ❤️
Thank you
Team Hello-peter ❤️
I have upgraded once again from 4G to Rain one five 5G and the same bad experience it's repeating itself.
I called rain and make a upfront payment in June before end of the month and was transferred to another department where cancellation and subscription of 4G was done and scheduled for end of June
I even received an email confirming that however after I received Rai one 5G the 4G was not yet suspended and it was said it will automatically deactivated for 5G to kickstart however that did not happen.
I send email back to rain explaining that I can't access 5G even though it's activated and that 4G is not yet deactivated that was in the beginning of August. End of August I was incorrectly billed for both 4G & 5G I had to call rain office several times until the bill for 5G was removed because it was never used.
They further send an email to retantion to deactivate the 4G so that 5G can automatically activated. The issue of 4G not be deactivated was rain office problem because I received an email confirming that it was scheduled to be activated.
Retantion department has never called since I tried several times calling you the office am constantly told that I should wait for them and consultant are not sure when will they get back to me.
In the meantime 4G account is still active. If this matter is not resolve the same incorrect billing will reflect again end of August and will have to call again using my phone and airtime to the office, this is inconvenient and waste of money for me.
Can your office please respect clients and act responsible and professional.
This is tiring honestly.
I have upgraded once again from 4G to Rain one five 5G and the same bad experience it's repeating itself.
I called rain and make a upfront payment in June before end of the month and was transferred to another department where cancellation and subscription of 4G was done and scheduled for end of June
I even received an email confirming that however after I received Rai one 5G the 4G was not yet suspended and it was said it will automatically deactivated for 5G to kickstart however that did not happen.
I send email back to rain explaining that I can't access 5G even though it's activated and that 4G is not yet deactivated that was in the beginning of August. End of August I was incorrectly billed for both 4G & 5G I had to call rain office several times until the bill for 5G was removed because it was never used.
They further send an email to retantion to deactivate the 4G so that 5G can automatically activated. The issue of 4G not be deactivated was rain office problem because I received an email confirming that it was scheduled to be activated.
Retantion department has never called since I tried several times calling you the office am constantly told that I should wait for them and consultant are not sure when will they get back to me.
In the meantime 4G account is still active. If this matter is not resolve the same incorrect billing will reflect again end of August and will have to call again using my phone and airtime to the office, this is inconvenient and waste of money for me.
Can your office please respect clients and act responsible and professional.
This is tiring honestly.