Rain Internet Service Provider robs pensioners

Good day

My name is Hendrik Jacobs.I am a pensioner.

I have activated a Rain data simcard in mid 2021.However,I have requested (telephonically as well as via email),that my account be terminated with Rain a couple of months thereafter.But my request was just bluntly disregarded and ignored.As a result of that,unauthorized payment activity persisted on my bank account,even after numerous calls and emails to Rain to have it stopped.

The company(Rain),did not provide any satisfactory service AT ALL and I feel that I encountered egos instead of proper customer service when dealing with them. I have also spoken to one of the senior staff member,Tess Crouch,at their Costing Dept,but all in vain. The amounts,as seen in the attach emails,were debited from my account without my consent and that in itself is *******.

Rain only managed to reimburse my account with R31.93 and refuse to credit the other amounts,as seen below,for the respective months. Which is: 1).R432,65 2).R479.00

Even the amount of R31.93 was debited from my bank account,months after I have given notice to cancel my account with Rain.

Kindly assist or direct me with my complaint as all I want is my money back.

I will not rest the matter until I am being reimbursed the amounts as stipulated.

Hendrik Jacobs