Rain Internet Service Provider - quick to connect you, but then

Item: Rain
Rating: 1
Author: Hannes C

Very slow speeds. You dont get what you pay for. Used to be 10 times quicker when i joined. My router still inthe same position mounted outside the house connecting to the same tower. I tried to downgrade my package because of this, but they still invoice the old package price. Now i have not had internet connection for Friday evening, Saturday and Sunday. I sent an email Saturday morning after not being able to call them (they are closed on weekends). Ill let you know what happens on Monday.

Helpful (0)

Replies (2)

Rain's replyOfficial

17 Jan 2021, 16:42

Good afternoon Hannes

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply17 Jan 2021, 16:42

Official

Hannes C's updateReviewer Update

20 Jan 2021, 14:29

Hi Mosa
I received a phone call on Monday morning. My line was up for 20 minutes, then down again after which i called again with the feedback.
I was told my problem was escalated.
I called Tuesday, i was told that my problem was escalated.
I Called today, i was told my problem was escalated.
Im on your 5g uncapped plan and this is unacceptable.
My next action will be a complaint to the ombudsman/national consumer tribunal.

Hannes C's update20 Jan 2021, 14:29

Reviewer Update