Hellopeter
Share Your Experience
MS
May S

1 reviews | Active since Jul 2018

03 Dec 2021, 01:00

Rain Internet Service Provider PATHETIC

I cancelled my 5G plan for R699 in September. According to my bank statements, I was billed R1657. I was also billed R993 for the month of September.

Do no sign up with Rain!! You will lose a lot of money and their billing team is not willing to assist. This is escalating into a legal matter

0
Replies (7)
MS
May S's update03 Dec 2021, 15:18
Reviewer Update
They have rep**** to me saying that must reply with my email address as a private reply. I will publicly post the updates to inform everyone the outcome of dealing with these *******. They are money sucking parasites and I urge you people reading not to sign up with them. I have no had to increase the limit on my credit card because they keep sucking money out of there that's not theirs. The people in their billing departments are useless, clueless and *********** to the highest level possible. I have never spoken to people so clueless ever before. How can these people even be allowed to ******* so many people. Their reviews here on Hellopeter are disgusting. I have cancelled my 5G and my dads 4G plan. I dont care even if they have 5G for R10 per month I rather pay 1000+ with Mweb and not get ********** eventually and see amount of 1000+ being ****** from my accounts
MS
May S's update06 Dec 2021, 16:20
Reviewer Update
There has been no feedback so far apart from requesting my contact details through private messages.
MS
May S's update08 Dec 2021, 15:58
Reviewer Update
Still no feedback or return of my ****** money. This is clear evidence to the public on why you should not sign up with Rain. They have a total of 10866 TOTAL REVIEWS here on Hellopeter. 85% of their reviews show 1-star ratings.

Rain are **********. The people working in their billing department act clueless but are very well aware of what they are doing. If you cancel your R699 contract, how can you be charged R1657 the month after. If you signed up for a 4G plan at R479, how can you be billed R978 for 3 months straight. No one from billing responded to my emails. No call backs either.

I advise everyone to contact their bank and dispute the payments. My bank is now investigating a case of ***** and my card has been cancelled. I now own a new bank card and the bank is aware of anymore money they try to ***** but debiting me what I should not be paying. I am a very popular on social media (Tiktok, Instagram and Twitter) This news will definitely ruin their business. I'm a popular streamer and many of my fellow gamers pay for big internet plans to play online. I cannot wait to share with them this entire experience with ********** Rain.

From all the ISP's out there, just remember, when you see or hear "Rain" you see and hear *****!
MS
May S's update23 Dec 2021, 06:15
Reviewer Update
Again they gave ****** R958 from my bank account today
MS
May S's update27 Feb 2022, 10:37
Reviewer Update
No it’s not. You guys double billed me for 3-4 months and fail to resolve this issue
MS
May S's update01 Mar 2022, 20:12
Reviewer Update
No this is false. At first you guys billed me 479.

Then the amount jumped to 700+

Then the amount went up to 958.

So no, the issue has not been “resolved” as you are clueless of what went on. My bank statements don’t lie. If you want I can send them to you so do not say to me that the service was active and this issue was resolved. The service was active but how can the amounts that you guys charged me be 958? You guys double billed me for 2-3 months but are too brain dead and *********** to understand that. Your billing department is a waste of time and I’m keeping my replies for everyone to see.
MS
May S's update12 Mar 2022, 09:31
Reviewer Update
Still no feedback from Rain.