MS
Marga S
1 reviews | Active since Nov 2016
01 Jul 2020, 12:47
Rain Internet Service Provider keeps *****ING my money!!!
The people at Rain are *******! I canceled my Sim with them two months ago because of consistent **** network and for the past two months I have been billed. This is supposed to be a month to month subscription that ends when you cancel the network yet I am still getting billed. This is theft because I must pay for something I have not used which was supposed to be free any way during the time Rain was supposed to be running a week free and unlimited data package. This is DELIBERATE theft as well because the bill is not via debit order so I can't even reverse it. They don't even have a call line where I can call and make an enquiry!! This is nonsense!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 Jul 2020, 13:02Hi Marga,
Trust you are well and keeping warm.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply01 Jul 2020, 13:02
Official
Hi Marga,
Trust you are well and keeping warm.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
MS
Marga S's updateReviewer Update
01 Jul 2020, 13:32Hi Fatima.
Please note that I have received only an email response from a consultant called Phofu which was incredibly flippent and entitled! She tells me you bill in arreas hence I am still being billed.
First of all why am I being billed for a promo Sim card received from a magazine that was supposed to be free? I used the Sim for a few days and after attempting to cancel and failed a number of times I left the Sim. I did not use it again and recancelled when I was billed for the first time.
Billing me again is taking it too far and way too unacceptable!!
Please have this matter resolved and my money sent back to me as soon as possible!!!
Please note that I have received only an email response from a consultant called Phofu which was incredibly flippent and entitled! She tells me you bill in arreas hence I am still being billed.
First of all why am I being billed for a promo Sim card received from a magazine that was supposed to be free? I used the Sim for a few days and after attempting to cancel and failed a number of times I left the Sim. I did not use it again and recancelled when I was billed for the first time.
Billing me again is taking it too far and way too unacceptable!!
Please have this matter resolved and my money sent back to me as soon as possible!!!
MS
Marga S's update01 Jul 2020, 13:32
Reviewer Update
Hi Fatima.
Please note that I have received only an email response from a consultant called Phofu which was incredibly flippent and entitled! She tells me you bill in arreas hence I am still being billed.
First of all why am I being billed for a promo Sim card received from a magazine that was supposed to be free? I used the Sim for a few days and after attempting to cancel and failed a number of times I left the Sim. I did not use it again and recancelled when I was billed for the first time.
Billing me again is taking it too far and way too unacceptable!!
Please have this matter resolved and my money sent back to me as soon as possible!!!
Please note that I have received only an email response from a consultant called Phofu which was incredibly flippent and entitled! She tells me you bill in arreas hence I am still being billed.
First of all why am I being billed for a promo Sim card received from a magazine that was supposed to be free? I used the Sim for a few days and after attempting to cancel and failed a number of times I left the Sim. I did not use it again and recancelled when I was billed for the first time.
Billing me again is taking it too far and way too unacceptable!!
Please have this matter resolved and my money sent back to me as soon as possible!!!