RAIN Internet Service Provider is sadly a Paying Customer's worst Nightmare

Like many other fellow South Africans, the Covid-19 lockdown required many of to work from home, thus having to search for alternative Wifi/Internet Solutions of which RAIN on paper seemed the best and most likely to use... But this is not to be, the past few months has been the most horrible and frustrating I've ever experienced with any ISP... The Network speed is unbelievably bad and I'm constantly losing signal every 30 minutes or so and the customer service is non existent... I have sent numerous emails and logged a dozen tickets over a period of 2 months to try and get my plan upgraded to 5G, hoping that this would solve my poor network issues but I have had no response from RAIN until now... I'm at a loss for words and this is not the service that we should be entitled to ... RAIN please sort yourselves out and try putting the customer first , afterall we are the ones that will keep your lights on and food on the table of your employees... How much more is this not needed in a time like this with Covid-19 running a mock with our economy and nothing is set in stone !!!