RAIN (INTERNET SERVICE PROVIDER) IS MAKING IT IMPOSSIBLE TO CANCEL MY MONTH-TO-MONTH CONTRACT

Switching to Rain has proved a mistake. Yet despite Rain’s sweet talk, they are making it impossible to terminate this month to month contract.

They claim the MY RAIN portal offers a cancellation option. It does not.

Rain ignores r-mails, and their call centre is a nightmare. Request after request, by e-mail and to their terrible call centre, has been ignored. Rain is making it impossible to cancel. They simply ignore e-mails and telephonic requests to cancel. They then cover themselves by falsely claiming to have tried to call.

ICASA needs to take action against Rain. In the meantime, let’s see if Rain ignores Hello Peter the same way they ignore customers.