kK
ken K
1 reviews | Active since Jul 2016
06 Jul 2020, 19:09
Rain Internet Service Provider is a **** - don't fall for it.
It's a **** - they sold me a router - but I cant get it to send and receive. There is no support, no call center, and they have not responded to my numerous emails over the last 3 weeks. You know they say, if it's too good to be true it probably is... Avoid at all costs.
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Replies (3)0
Replies (3)kK
ken K's updateReviewer Update
06 Jul 2020, 19:24Also, in case you were considering using this service provider, note that they have quite a number of 5 star reviews - which, when you investigate further, seem ****. The reviewers have no history of prior reviews and always offer 5 stars to their service staff... Suspicious much?
kK
ken K's update06 Jul 2020, 19:24
Reviewer Update
Also, in case you were considering using this service provider, note that they have quite a number of 5 star reviews - which, when you investigate further, seem ****. The reviewers have no history of prior reviews and always offer 5 stars to their service staff... Suspicious much?
Rain's replyOfficial
07 Jul 2020, 08:21Hi Ken
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 08:21
Official
Hi Ken
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
kK
ken K's updateReviewer Update
08 Jul 2020, 15:30Hi Fattima. I am not doing well. Why should I accept your 'humble apologies' if they are clearly meant just for Hello Peter readers? I received the router on the 22nd of June. Since then no-one has contacted me to help me activate it. You apologise for bad service, but at the same time, make no effort to resolve my simple query. As of now, no-one has contacted me. Why is that? What must I do to resolve this? The level of service from Rain is far worse than ***********. It is **********. You can't sell me a device and charge my card each month for a service that I cannot access... I am just getting angrier and angrier. C'mon man, be a decent human and get someone to contact me. What is the actual problem?
kK
ken K's update08 Jul 2020, 15:30
Reviewer Update
Hi Fattima. I am not doing well. Why should I accept your 'humble apologies' if they are clearly meant just for Hello Peter readers? I received the router on the 22nd of June. Since then no-one has contacted me to help me activate it. You apologise for bad service, but at the same time, make no effort to resolve my simple query. As of now, no-one has contacted me. Why is that? What must I do to resolve this? The level of service from Rain is far worse than ***********. It is **********. You can't sell me a device and charge my card each month for a service that I cannot access... I am just getting angrier and angrier. C'mon man, be a decent human and get someone to contact me. What is the actual problem?