JK
Joy K

1 reviews | Active since Aug 2020

25 Aug 2020, 15:03

RAIN INTERNET SERVICE PROVIDER IS A ****

I ordered for a rain data Sim, I made payment on the 30th of July and till date, no Sim, no refund, no call, no sms, no email, absolutely nothing. I wonder what kind of company this is. No customer service at all. Call line is not available cous of Covid 19 and then I wonder if they are the only company in SA, and to make things worse they accept payment but they can't provide the service. And their delivery partners are the worst, RAM courier service. They wouldn't call, all you'd get is sms, you'd call and they keep giving you stories and at the end of the day, they returned my Sim to Rain without contacting me and then rain can't contact me or send it out for delivery again.

So I just wasted my money. The funny thing is that you can't even remove your card or cancel the order so they want to keep deducting from my account. What a messed up entity. I know one of them will respond now and ask for my email address. If you truly are not *******, why didn't you send mail across to people who you've rendered crazy services to so they don't have to come here. I don't need any ****ing mail. Send me my Sim or refund me immediately. What a messed up company.

0
Replies (2)
Rain
Rain's reply25 Aug 2020, 16:04
Official
Hi Joy K

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe 

Regards
Yeoline

JK
Joy K's update28 Aug 2020, 14:22
Reviewer Update
Now you people think you are smart, you come here and drop a response just to look as if you were going to resolve the issue but instead you just respond with the stupid automated message requesting for an email address and that's.
I still need my Sim, refund or better still cancel my account. What's too difficult for you in that.