Rain Internet Service Provider - Horrible Service

I have received the worst, WORST experience with Rain (Internet Service Provider). I signed up for their deal, (purchase router, data and simcards) and pay later. They delivered timeously and I was impressed, initially. During the setup of the account, I chose the debit order option of payment for the 1st of every month. As mentioned, everything was delivered timeously and I had no issues with connectivity and speed altogether. Nearing the 1st, I of course expected the first debit order to go off. Alas, nothing was taken from my account and I thought it weird and figured it was a late debit, seeing as the 1st was a Sunday. I noticed no payment was taken after the 1st and then my internet was turned off. I called them on the 4th, and the consultant seemed very unbothered and nonchalant and I had to explain my situation endless times. She advised that they (Rain) are experiencing issues with their debit order system and advised I make payment myself to be connected again. Completely frustrated, I asked why there was no communication to indicate that there were issues. I then lodged a complaint and the second consultant also failed to acknowledge the lack of communication and failed to take accountability for an error that was on their end. As a first time customer using the Rain service, I am absolutely appalled at this service and it is probably a blessing in disguise that my internet was cut off.