1 reviews | Active since Aug 2021
Rain Internet Service Provider Bad Support
I started using this ISP 2 weeks ago. On the first day, the service was excellent. I managed to get download speeds that ranged between 6MB/s to 10MB/s. From the second day, the figures dropped to around 1MB/s and I notified them. They promised to look into it and within two hours it was working fine, with download speeds varying between 9 and 14 MB/s. Two days after that, the download speed started hovering around 0.01MB/s. When I notified them, I was told that there is increased traffic in my area and they cannot do anything about that. When I followed up about the probability of having traffic in my area for 24 hours a day as my download speed is always less than 0.1MB/s, the response was that I can either use the network in its current form or look for another ISP. That was the response that I got from Mr David Tsoke, the CeC on the 16/08/2021 at 11h39. The network is still at 0.01MB/s and they are not willing to assist me any further. Has anyone ever experienced this situation and how did they resolve it?
I am using the Huawei 4G pocket router.
The signal indicator reading is -16dBm which is indicated as excellent. I also agree because I can see full strength on my devices, both notebook and cellphone.
Kind regards,
Sibusiso Mabena
I am using the Huawei 4G pocket router.
The signal indicator reading is -16dBm which is indicated as excellent. I also agree because I can see full strength on my devices, both notebook and cellphone.
Kind regards,
Sibusiso Mabena
Out of interest, is that the company policy or culture where customers are advised to look for other service providers? I see that's a bit different from the days when I was taught about the importance of customer retention and the need to keep customers as the cost of recruiting new customers was much higher.
Out of interest, is that the company policy or culture where customers are advised to look for other service providers? I see that's a bit different from the days when I was taught about the importance of customer retention and the need to keep customers as the cost of recruiting new customers was much higher.