Rain internet service provider are blatant *******!

I have recently lost my ID card and signed up with my passport instead. Paid R699 for a uncapped 5G router. Yes they took the money. 4 days later CCD, the courier company they use arrived at my work. I had all the correct documents in hand but not knowing my passport has been expired for a few months now. They refused to give me the parcel even after I have fully paid for the parcel. I called the call center and asked them what can alternatively be done for me to get the package and all they say is they can only refund me the money within 8 to 10 working days which is ridiculous if you ask me. They could not even assist me to change my profile details to some one else's name with a valid ID card. I am furious and they will be hearing from my lawyers. please do not subscribe to rain for any package deals whatsoever especially after seeing all the negative reviews they have thus far.