LM
Lebohang M
1 reviews | Active since Jan 2024
26 Mar 2024, 14:19
Rain (Internet service provider)
The service at the Queenwood branch is poor. The miscommunication between the call center and branches creates a major inconvenience for clients
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
26 Mar 2024, 14:26Hi Lebohang mathebula,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply26 Mar 2024, 14:26
Official
Hi Lebohang mathebula,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LM
Lebohang M's updateReviewer Update
26 Mar 2024, 14:34Let us have a quick conversation about the horrible service you provide.
I app**** for my router yesterday and was told your Queenswood branch closes at 18h00, I rushed there after work and guess what ? they closed at 17h00.
I went back today and was told I need a physical copy of my ID and this is after I asked the called center agent and she said a soft copy would do. This is beyond poor service it can not be that you have normalized providing such a service as it comes at the expense of your customers . But then again, its rain ...
I app**** for my router yesterday and was told your Queenswood branch closes at 18h00, I rushed there after work and guess what ? they closed at 17h00.
I went back today and was told I need a physical copy of my ID and this is after I asked the called center agent and she said a soft copy would do. This is beyond poor service it can not be that you have normalized providing such a service as it comes at the expense of your customers . But then again, its rain ...
LM
Lebohang M's update26 Mar 2024, 14:34
Reviewer Update
Let us have a quick conversation about the horrible service you provide.
I app**** for my router yesterday and was told your Queenswood branch closes at 18h00, I rushed there after work and guess what ? they closed at 17h00.
I went back today and was told I need a physical copy of my ID and this is after I asked the called center agent and she said a soft copy would do. This is beyond poor service it can not be that you have normalized providing such a service as it comes at the expense of your customers . But then again, its rain ...
I app**** for my router yesterday and was told your Queenswood branch closes at 18h00, I rushed there after work and guess what ? they closed at 17h00.
I went back today and was told I need a physical copy of my ID and this is after I asked the called center agent and she said a soft copy would do. This is beyond poor service it can not be that you have normalized providing such a service as it comes at the expense of your customers . But then again, its rain ...
LM
Lebohang M's updateReviewer Update
26 Mar 2024, 14:37My experience of the poor communication means I need to go back to your offices at my won expense for the 3rd time.
let us consider that this is my time and fuel
let us consider that this is my time and fuel
LM
Lebohang M's update26 Mar 2024, 14:37
Reviewer Update
My experience of the poor communication means I need to go back to your offices at my won expense for the 3rd time.
let us consider that this is my time and fuel
let us consider that this is my time and fuel