GS
Gerhard S
1 reviews | Active since Sept 2011
29 Jul 2020, 10:44
Rain Internet Service Provider
I am staying 270m from one of the towers Rain is using for coverage, however my signal strength througout the day keep on jumping between 500kbs to 0mbs. There is no constant signal strength. This is almost the not even the speed of EDGE. Rain is supposed to run on 4G. There are no helpdesk telephone numbers and all issues have to be done via email of which there is no to little response. They are quick to deduct money but do not have any support system in place. How can Rain keep on advertising everywhere but offer no support and their signal strenght is by far the worst I have ever experienced. How can anyone pay for a service they are not getting.
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Replies (2)0
Replies (2)
Rain's replyOfficial
29 Jul 2020, 10:47Hi Gerhard
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply29 Jul 2020, 10:47
Official
Hi Gerhard
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
GS
Gerhard S's updateReviewer Update
03 Aug 2020, 09:24Hi Fattima.
I received the following mail, see date and time. We are now at Monday 3 August 2020 and still no feedback nor has my complaint been resolved. How can it take almost 5 hours for 1gb to download. I have been using my MTN sim in the same device at exactly the same address, 270m from the tower and never had I to wait for 5 hours to download 1gb. Do Rain have any network team or technicians based in Kimberley to resolve this issue as all the other service providers do have this in place. I also do understand that Covid 19 have a major influence on bussinesses but this issue of Rain was experienced by other ex rain customers before the whole Covid 19 thing. If you cannot provide proper service delivery and any customer support, why keep on advertising your product if there is no support.
Thurston B (rain CeC)
I received the following mail, see date and time. We are now at Monday 3 August 2020 and still no feedback nor has my complaint been resolved. How can it take almost 5 hours for 1gb to download. I have been using my MTN sim in the same device at exactly the same address, 270m from the tower and never had I to wait for 5 hours to download 1gb. Do Rain have any network team or technicians based in Kimberley to resolve this issue as all the other service providers do have this in place. I also do understand that Covid 19 have a major influence on bussinesses but this issue of Rain was experienced by other ex rain customers before the whole Covid 19 thing. If you cannot provide proper service delivery and any customer support, why keep on advertising your product if there is no support.
Thurston B (rain CeC)
29 Jul 2020, 11:20 SAST
Good day Gerhard
Thank you for contacting rain
Apologies for the delay in attending to your query.
Please note I will be sending the issue through to our respective Network team - and they will respond to me within 24 working hours - I will then be in communication with you as soon as I do receive a response from them.
Apologies for the delay once again, I will keep you informed and updated as soon as I do have a response from our network team.
Thanks,
Thurston B
Thank you for contacting rain
Apologies for the delay in attending to your query.
Please note I will be sending the issue through to our respective Network team - and they will respond to me within 24 working hours - I will then be in communication with you as soon as I do receive a response from them.
Apologies for the delay once again, I will keep you informed and updated as soon as I do have a response from our network team.
Thanks,
Thurston B
GS
Gerhard S's update03 Aug 2020, 09:24
Reviewer Update
Hi Fattima.
I received the following mail, see date and time. We are now at Monday 3 August 2020 and still no feedback nor has my complaint been resolved. How can it take almost 5 hours for 1gb to download. I have been using my MTN sim in the same device at exactly the same address, 270m from the tower and never had I to wait for 5 hours to download 1gb. Do Rain have any network team or technicians based in Kimberley to resolve this issue as all the other service providers do have this in place. I also do understand that Covid 19 have a major influence on bussinesses but this issue of Rain was experienced by other ex rain customers before the whole Covid 19 thing. If you cannot provide proper service delivery and any customer support, why keep on advertising your product if there is no support.
Thurston B (rain CeC)
I received the following mail, see date and time. We are now at Monday 3 August 2020 and still no feedback nor has my complaint been resolved. How can it take almost 5 hours for 1gb to download. I have been using my MTN sim in the same device at exactly the same address, 270m from the tower and never had I to wait for 5 hours to download 1gb. Do Rain have any network team or technicians based in Kimberley to resolve this issue as all the other service providers do have this in place. I also do understand that Covid 19 have a major influence on bussinesses but this issue of Rain was experienced by other ex rain customers before the whole Covid 19 thing. If you cannot provide proper service delivery and any customer support, why keep on advertising your product if there is no support.
Thurston B (rain CeC)
29 Jul 2020, 11:20 SAST
Good day Gerhard
Thank you for contacting rain
Apologies for the delay in attending to your query.
Please note I will be sending the issue through to our respective Network team - and they will respond to me within 24 working hours - I will then be in communication with you as soon as I do receive a response from them.
Apologies for the delay once again, I will keep you informed and updated as soon as I do have a response from our network team.
Thanks,
Thurston B
Thank you for contacting rain
Apologies for the delay in attending to your query.
Please note I will be sending the issue through to our respective Network team - and they will respond to me within 24 working hours - I will then be in communication with you as soon as I do receive a response from them.
Apologies for the delay once again, I will keep you informed and updated as soon as I do have a response from our network team.
Thanks,
Thurston B