Rain internet service provider

I canceled Rain on 2 February as the installment was high and the network giving me problems so I decided to take Fibre which is working perfectly for me. I received an email from the Rain office that the account will be terminated end of February no debit order will be done. Rain SIM was deactivated on 28 Feb and the account was debited end Feb. To my surprise Rain deducted R739 from my account end of March even though the account was terminated on 28 Feb. I received the message below from their office that the debit order should be canceled by the end of Feb. I want Rain to refund my money.

Message from rain support office:

*** Fri, Feb 3, 9:11 AM to me

rain we're here to help {"message":"Escalation form","detail":{"message":"Problem: Cancel rain Finding: not affordable Solution: Asked the reason to the customer: paying a lot and struggling for network Then, Customer is giving us notice now i.e., 2.2.2023 for cancellation of rain and the rain account of customer should get cancelled at the end of February and not get debited again. ","more_info":{}},"type":"escalations_form"}

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