WADP
Williem Abraham Du Plessis
1 reviews | Active since Nov 2013
03 Feb 2021, 17:46
Rain Internet Service not living up to their promise
I had a very bad experience with my previous internet provider at home last year. In June 2020 I changed to Rain. For the first 3 months I had good internet connection... I even convinced my neighbour to change his service provider to Rain. He signed up, taking my word for it. But from then it got worse. I am paying for 20mbps internet network but I never get it. Why am I paying for something in full, but not getting what I pay for? The premium stays the same but the network speed is going down? This is unexceptable and I want to know if this is going to be fixed or do I need to look for another service provider. Please, If you can not smoke the pipe... Don't light it!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
04 Feb 2021, 07:10Good morning Williem
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Rain's reply04 Feb 2021, 07:10
Official
Good morning Williem
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
WADP
Williem Abraham Du Plessis's updateReviewer Update
15 Feb 2021, 13:25Good day Mosa. I opened a ticket on 4 February 2021. I recieved a reply to "hang tight" and a consultant will be in contact with me within 24hours. I followed up on 09 February 2021 on the e mail after nothing was done. Now it is the 15th February 2021, and still nothing? A humble appolige does not fix the problem. My ticket number is ***. Hope to see if you are able to keep your promise.
Thank you. Awaiting your response.
Thank you. Awaiting your response.
WADP
Williem Abraham Du Plessis's update15 Feb 2021, 13:25
Reviewer Update
Good day Mosa. I opened a ticket on 4 February 2021. I recieved a reply to "hang tight" and a consultant will be in contact with me within 24hours. I followed up on 09 February 2021 on the e mail after nothing was done. Now it is the 15th February 2021, and still nothing? A humble appolige does not fix the problem. My ticket number is ***. Hope to see if you are able to keep your promise.
Thank you. Awaiting your response.
Thank you. Awaiting your response.