TM
Thabiso M

1 reviews | Active since Apr 2021

02 Apr 2021, 07:47

Rain Internet Service - money debited from my account for a terminated contract

I ended my contract with Rain in February 2021 and have returned their 5g Router. I'm still being debited from my account till today.

When I tried contacting thier support team they simply ignored my query. I have asked them to refund but they keep ignoring this request. Rain offers bad service when you to end a contract with them. You can't call them, you have to send an email and wait forever to get a response. Not that it would be helpful anyway.

0
Replies (2)
Rain
Rain's reply02 Apr 2021, 07:54
Official
Good morning, Thabiso

I trust you are well 

Please accept my humble apologies for the service that you have received thus far. 

I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you 

Stay safe. 

Regards 
rain 
TM
Thabiso M's update02 Apr 2021, 08:03
Reviewer Update
Hello this is my ticket number (***).is this what you are looking for?