Rain internet service is worst in SA!!

Useless Rain. For the past months i have been reporting the connection issue and all that Rain was saying is that the tower is down or technician is working on it until today no connection and when the connection is there it is a very low speed that not even Whatsapp can work with it. But I get debited the full amount despite multiple tickets reported to Rain. Their customer service is useless, very poor and not helping at all in resolving any issue. I was promised that the manager will revert to me until today dololo. I have since requested an immediate cancellation but they advised that the cancellation is scheduled for 1st of December, a full month of no connection, poor and miserable connection. For which they expect me to pay a full amount again of which they never even once credited me for days the connection was down. Submit so many tickets and every time rain excuse was we call and your phone was off. Thats the end of customer service. I have not been using the other connection due to the same reasons for the past two months and Rain bills me for no connection. Rain is the worst service provider and do not listen yo the consumers or assist them. I was a loyal customer for sometimes but time has come to part ways. Please any future clients be aware of such ISP. I would not recommend rain to my family, friends nor enemy. I wish i could have give them a zero star rating, that is how their customer service sucks..