RAIN INTERNET SERVICE IS ******** PEOPLE

I did make a payment of R1000.00 ON THE 29TH DECEMBER 2023 , sent an email cancelling & spoke to an agent who promised that he will definitely sent an sms . BUT TODAY RAIN WENT TO MY BANK ACCOUNT NOT FINDING ANY FUNDS OPTED TO SEND AN SMS STATING THAT THEY ARE MAKING ME AWARE THAT I MUST PAY BEFORE THE END OF THE MONTH. I DO NOT UNDERSTAND HOW COME I AM HAVING ANY OUTSTANDING AMOUNT ? THIS MEANS THEY WAITED DRAGGED THEIR FEET UNTIL TODAY TO SEND ME PROOF OF CANCELLATION SOTHAT THEY CAN **** ME?

REALLY THIS ACT IS AGAINST CONSUMER ACT.