RAIN INTERNET SERVICE IS A SHAM! THEY DONT KNOW WHAT SERVICE IS !!

Rain is the most pathetic company I have ever had the misfortune of dealing with. The Telecomms Regulator (Icasa) should place them on notice that if they don't get their service in order, they will face financial penalties or even loss of their operator licence. How does a network operator providing services in the data category get away with such ********** service? For the past year the signal and connectivity has been getting worse and worse, with serious latency and dropped signal over and over again. The last 3 months it has become intolerable. Half the time they either give you a generic answer or don't even bother responding to a support ticket. When they eventually put a call centre (cell number) up so that you could actually get a hold of someone, they are extremely unhelpful, arrogant and condescending, this is if you are lucky enough to speak to someone in South Africa. More than half the times I have called, I've ended up speaking to someone in India. When you ask to speak to a supervisor, they tell you that person will give you the same answer as they agents will, meaning there is NO ESCALATION procedure in place whatsoever. Even when you ask to speak to a supervisor, they fob you off by saying that person is on another call right now (when you know) they just couldn't be bothered. When you ask for a supervisor's full name and surname to lodge a complaint, they tell you they not allowed to give out a person's surname. So, you cannot lodge a formal complaint. When you ask who their Director of Communications is, they do exactly the same thing and can't give you their details. So, either they don't know who their reporting line is or once again, they just could not be bothered. I find it ridiculous that in this day and age, they can get away with such poor service, and as we are surviving and adapting to the whole remote method of working, data reception is not only empirical but an emergency essential. Shame on you Rain not only have you failed your clients, but South Africa as a whole....