Rain Internet service ***** !!!

My daughter bought rain SIM card in February. At the end of the month there was no money in her account so I used my card details to pay the pro rated amount which was R178,57 after which the account was re activated. I paid again on the 1st of April using the same card details and the money went through but to my surprise her service was deactivated, upon enquiring I was told that no payment was made which is why the service was deactivated. I was asked to provide proof which I did. I sent them bank statement as requested but was never assisted. On the 1st of May they debited again , this time from both mine and my daughter’s accounts and again I’m struggling to get assistance as I’m being thrown from pillar to post. I honestly don’t know what kind of **** is being run by rain. My daughter bought the SIM card so she could be able to do her school work which she has been able to do due to them deactivating her service that they were paid for. I’ve been asking them to return the money that they debited on the 2nd of April and agin on the 1st of May since it is clear that it was not linked to her profile but they refuse to return it even though they they also took money from my daughter’s account on the 1st of May There is no way that the account department is unable to see funds that are clearly sitting in their account with a reference number that also appears on the bank statement that I sent.