BB
Benjamin B

1 reviews | Active since Jul 2022

19 Dec 2023, 03:10

Rain internet service

Worst service ever, one can never get hold of them, they are constantly down and even when you cancel the service they bill you for an extra two months.

0
Replies (4)
Rain
Rain's reply19 Dec 2023, 08:06
Official
Hi 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 
BB
Benjamin B's update23 Dec 2023, 11:13
Reviewer Update
Please note that you were given notice two months before you ended the service. You only accepted the cancellation once I complained that I was ignored. Notice was originally given in September of 2022. It was your mistake so I do not owe anything.
BB
Benjamin B's update23 Dec 2023, 22:03
Reviewer Update
I had complained that my cancellation request from September had been ignored when I got a reference *** the following month. It was only then, a month later that your staff registered a cancellation. I had already recieved and begun using my new service providers internet and had not been using yours as the signal was constantly fluctuating. I even asked that you come pick up your modem to ensure that you cannot claim that I was using it. It took a long time for you to do so, just like anything I ever requested from your company. Now a year later you are harrassing me for payment again. I will ensure that everyone I know, in business and private is aware of this. I will tell everyone of my unhappiness on social media as well. I am not happy and will fight this by every means possible even approaching the ombudsman if necessary.
BB
Benjamin B's update24 Dec 2023, 08:55
Reviewer Update
It was unused for the last month. I am not liable.