Rain internet ****!!!

From the day they happily accepted my payment , their service has been pathetic to say the LEAST. Multiple tickets logged online -NO CALL BACK MULTIPLE messages on Facebook messemger-NO CALL BACK Multiple messages and public requests for assistance! when they do eventually call you their staff doesn't know what they're talking about. Promises for network Dept to call back never materialize. The most recent genius told me that I have to point the router to the cell tower.. when asked which side of.my router should I point there she had no answer. She also told me as a self professed network expert that signal ONLY FLOWS OUT OF ONE SIDE OF A ROUTER!!!!! When asked multie times which side should point to the tower.. her only rehe****d answer was that it SHOULD indeed point there.. Dealing with this pathetic excuse for a company has been a nightmare of note! As far as I am concerned they have ****med my money as they have promised a service they seem unwilling to provide. By definition that is a ****! I would strongly advise that you DO NOT deal with this company, in fact steer clear at all costs. On Twitter they publically ask for your details to call back but never read their messages. They are an absolute **** and should be outlawed for doing business like this!!!!