RE
Reinhardt E

1 reviews | Active since Feb 2024

17 Feb 2024, 14:29

Rain Internet, ****py support

I have been having issues with my router continuously disconnecting.

After about the 10th time I called support, only to be greeted by a very rude customer support technician.

Who then proceeded through the normal troubleshooting steps, ( restart etc ) and when I mentioned that still on the call the router continued to disconnect, said they would call back in 10 min.

They called back 25min later, again being rude and then when we got past that just abruptly ended the call after a snart remark.

I went onto another call with a different representative and they asked me to reset the router completely, because in some magical world the wifi password being changed (2 months ago) somehow could be the result of my issue today.

I explained to the technician that I have already been through this with the previous technician and they also just ended the call.

Really ****py support

0
Replies (3)
Rain
Rain's reply17 Feb 2024, 14:43
Official
Hi Reinhardt Eiselen, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
RE
Reinhardt E's update17 Feb 2024, 14:45
Reviewer Update
I’ll believe it when the issue is actually resolved and not before
Rain
Rain's reply17 Feb 2024, 19:41
Official
Hi 

Thank you for taking our call, as per our conversation we have escalated for a device swap out and our courier will be in touch with you to schedule a convenient date and time for the delivery. We once again apologize for any inconvenience caused.

Regards,
rain.