RAIN Internet provider's service stink

Item: Rain
Rating: 1
Author: Susan P

DO NOT use RAIN as your ISP EVER!! They do not contact you when you need support. When you do get assistance EVENTUALLY, it is from a person in INDIA who cannot even understand the problem properly. It is even worse when trying to cancel your service. I have been without any connectivity for 2 months and despite various requests via their online contact portal, NOTHING HAS BEEN CANCELLED and I am still getting billed on a monthly basis. To describe their service as PATHETIC is giving them a compliment.

Helpful (0)

Replies (2)

Rain's replyOfficial

11 Jan 2024, 17:39

Hi ,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,

rain

Rain's reply11 Jan 2024, 17:39

Official

Hi ,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,

rain

Susan P's updateReviewer Update

12 Jan 2024, 12:28

Stop asking me the same question over and over again. The information was provided in previous communication. I would be beneficial if you can read and understand what you read. FOR THE LAST TIME:
The contact number is *** and the ID number is *** with the e-mail account= ***. The account holder is Bianca Corbett.

Susan P's update12 Jan 2024, 12:28

Reviewer Update