VA
Victor A

1 reviews | Active since Jan 2021

16 Jan 2021, 15:51

RAIN internet provider's poor service and website.

Really surprisingly useless. They don't have a service over weekends. Very poor website as well. Instructs you to collect your card at Clicks, but then only offer the delivery option. All these surprises sprung on you ONLY AFTER THEY TOOK YOUR PAYMENT. Please take my R479 as a down payment to buy a book on 'SERVICE DELIVERY'.

0
Replies (3)
VA
Victor A's update16 Jan 2021, 16:00
Reviewer Update
These guys should be reported and be investigated. How many millions of rand are they ******** out of people by taking their money immediately, and only then their true colors are shown.
Rain
Rain's reply16 Jan 2021, 16:32
Official
Good afternoon Victor.

Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account so that we can assist you.

Regards
Mosa
VA
Victor A's update19 Jan 2021, 09:24
Reviewer Update
I have received a call from Tanya Moodley from RAIN. She changed my perception wrt their poor service and went out of her way to help sorting out my problem. If you have problems, get hold of this service orientated lady.