Rain Internet provider service is terrible

I ordered 2 sim cards from Rain a day appart first they arrived at different times which is understandable, however the first sim card was not actived and I received an email almost 24 hours after receiving it apologising for the mistake. The second sim card arrived on the 19th May 2021 today is the 22nd of May 2021 and it still has not been activated in spoke to Sihle Majola on the 20th May 2021 who assured me he was logging a call to get it activated which will take 2 - 24 hour. Yesterday 21st May 2021 after 24 hours again I called because my card was still no active I was told there was no instruction placed on the account again I was told it would be escalated I was given a reference no and I asked for a manager or superior to call me as I was told that the superior was on the phone, I'm still waiting for the superior to call me. After numerous calls and emails I still don't have access to the card yet I had to pay up front for the first month of usage which I now don't have. The after sales service stinks the upfront service is quick and easy and the staff actually know what they are doing and want to work.