1 reviews | Active since Nov 2015
Rain Internet Provider providing no internet just stress
Ive been a rain user since 2018 and its been working fine considering im located close to 3 signal towers.
However since end of January i experienced issues which occasionally does occur and lasts for a few days due to prior experience. After a week passed i decided to drop them a mail in order to try and resolve the issue since im using the connection mainly for managing and growing my YouTube channel, after receiving no response by week 3 i then popped them a follow up mail detailing all the troubleshooting ive done up to that point which then managed me to get a response with options from support to do thing's ive already done (no help), the issue then got escalated and eventually o grt a mail from someone named Marvin Jacobs claiming my issues should be resolved after i turn off my router for 15min which didnt work. Now every email i send goes to a nonresponsive robot requesting that I rate a non existing service.
I have since lost a deal with a gaming company which took me years to aquire, its past week 3 and no support is being offered with no resolution. Do not use rain, they are ********* and lack knowledge to provide support within the field there business operates. They lack common decency to offer there clients compensation for the lack of service they providing regardless of what the client pays for. I've sent them video proof of webpages not being able to load ass well as a speed test that displays a connection speed rated below 0.10kb/s per second which is lower than a 2g connection on a 4g line?
Dont use rain unless u want endless connection issues with untrained staff that only knows about rebooting and resseting devices in an age where even 5yr olds carry the knowledge of trying a reboot to resolve issues. Ive lost traction in my ventures, ive been unable to respond to check my social accounts or to respond to the small fan base thats taken me years to grow(probably lost them by now) all ive gained after 3 to 4 years of loyal service is a feeling of depression.
The connection is still intermittent however works between 12am and 6am.
Ive received a call from Marvin Jacobs today whom says the best advice for me would be to cancel my contract as it would just end in tears for me as the new 5G is being rolled out clients are advised to upgrade or cancel as you guys dont need any more clients due to the high influx of rain users. I've requested tp speak to his team leader whom was not present on the floor as rains contact centre runs with no superiors om the floor (strange) however he informed me his team leaders name was Nkululeko.
Approaching 4 weeks of no internet connection during peak hours. Help?!?
The connection is still intermittent however works between 12am and 6am.
Ive received a call from Marvin Jacobs today whom says the best advice for me would be to cancel my contract as it would just end in tears for me as the new 5G is being rolled out clients are advised to upgrade or cancel as you guys dont need any more clients due to the high influx of rain users. I've requested tp speak to his team leader whom was not present on the floor as rains contact centre runs with no superiors om the floor (strange) however he informed me his team leaders name was Nkululeko.
Approaching 4 weeks of no internet connection during peak hours. Help?!?
Nope your staff only seem to work on fridays, the 4G started working again from Saturday the 19th as well... A day after i was told that the connection i had would be my new normal anyhow ove already got my mind set on the 5G and would like to go ahead with the 5G but require answers with regards to compensation for the non usage of this month, still awaiting feedback with regards to that and would love tobnot be double billed for 5G and 4G so essentially speaking id prefer if i could switch from 4G to 5G at the end of the month then only be billed for 5G coming the 1st of March. Would be amazing if this ship can sail smoothly 😅
If its possible to get the rain 5g set up done before month end, how would billing and such work?
Thanks For the Response,
I hope we can have this figured out soon.
Kind Regards,
Niezaam Thomas
Nope your staff only seem to work on fridays, the 4G started working again from Saturday the 19th as well... A day after i was told that the connection i had would be my new normal anyhow ove already got my mind set on the 5G and would like to go ahead with the 5G but require answers with regards to compensation for the non usage of this month, still awaiting feedback with regards to that and would love tobnot be double billed for 5G and 4G so essentially speaking id prefer if i could switch from 4G to 5G at the end of the month then only be billed for 5G coming the 1st of March. Would be amazing if this ship can sail smoothly 😅
If its possible to get the rain 5g set up done before month end, how would billing and such work?
Thanks For the Response,
I hope we can have this figured out soon.
Kind Regards,
Niezaam Thomas