FV
Faldilah V
1 reviews | Active since Oct 2021
10 Oct 2022, 11:55
Rain Internet Provider is the worst and a **** with false advertising
Really if I could give Rain less than this I would. I upgraded to 5G premuim ultra Fast 5G with Rain in October last year and still till today its a joke at the actual speeds I get. I have complained to Rain many times and still nothing!! I have now decided to take further steps so have complained to: Independent Communications Authority of South Africa (ICASA) Internet Service Provider Association (ISPA) National Consumer Commission (NCC) If this does not work I am going to appoint an attorney and ask for a refund of the last years fees!! Its ridiculous that they can still have these false adverti*****ts and not deliver on any of it!!
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
10 Oct 2022, 12:03Hi Faldilah
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply10 Oct 2022, 12:03
Official
Hi Faldilah
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
FV
Faldilah V's updateReviewer Update
10 Oct 2022, 15:01Please contact me this settings is even worse than what it was before now even simple tasks is impossible.
FV
Faldilah V's update10 Oct 2022, 15:01
Reviewer Update
Please contact me this settings is even worse than what it was before now even simple tasks is impossible.
FV
Faldilah V's updateReviewer Update
18 Oct 2022, 13:08Good day,
Yet again I am left with a service that does not even come close to that I am paying for. Your technician was here and changed my settings and even though I told him that the speeds was now worse than before I complained he just let it like that and is yet to fix the issue. All he could tell me that the tower I used to be connected to is overloaded and that the slows speeds is a utilisation issue. I am still paying for premium speeds and I am still not getting it!!!
FV
Faldilah V's update18 Oct 2022, 13:08
Reviewer Update
Good day,
Yet again I am left with a service that does not even come close to that I am paying for. Your technician was here and changed my settings and even though I told him that the speeds was now worse than before I complained he just let it like that and is yet to fix the issue. All he could tell me that the tower I used to be connected to is overloaded and that the slows speeds is a utilisation issue. I am still paying for premium speeds and I am still not getting it!!!
FV
Faldilah V's updateReviewer Update
20 Oct 2022, 07:03Good day, Now we have gone from very slow speeds to no internet at all!
FV
Faldilah V's update20 Oct 2022, 07:03
Reviewer Update
Good day, Now we have gone from very slow speeds to no internet at all!
FV
Faldilah V's updateReviewer Update
22 Oct 2022, 08:00Good day,
Still no internet even though other people who was connected to the same tower's their internet has been restored. This is ridiculous!!
Still no internet even though other people who was connected to the same tower's their internet has been restored. This is ridiculous!!
FV
Faldilah V's update22 Oct 2022, 08:00
Reviewer Update
Good day,
Still no internet even though other people who was connected to the same tower's their internet has been restored. This is ridiculous!!
Still no internet even though other people who was connected to the same tower's their internet has been restored. This is ridiculous!!
FV
Faldilah V's updateReviewer Update
24 Oct 2022, 08:18Good day yes it is always switched on.
FV
Faldilah V's update24 Oct 2022, 08:18
Reviewer Update
Good day yes it is always switched on.
FV
Faldilah V's updateReviewer Update
24 Oct 2022, 08:19I believe its been completely disconnected. This is really unacceptable and I will be seeking other recourse.
FV
Faldilah V's update24 Oct 2022, 08:19
Reviewer Update
I believe its been completely disconnected. This is really unacceptable and I will be seeking other recourse.
FV
Faldilah V's updateReviewer Update
24 Oct 2022, 09:38Why is it that everyone in the area is back online and I am not. My next door neighbour is on the same tower and he is connected. We also share the same roof for our towers! Rain support has promised on Thursday already to send a technician to come and check it out and I am still waiting. This is ridiculous and the apologies does not help when my kids cannot utilise the service I am paying for.
FV
Faldilah V's update24 Oct 2022, 09:38
Reviewer Update
Why is it that everyone in the area is back online and I am not. My next door neighbour is on the same tower and he is connected. We also share the same roof for our towers! Rain support has promised on Thursday already to send a technician to come and check it out and I am still waiting. This is ridiculous and the apologies does not help when my kids cannot utilise the service I am paying for.
FV
Faldilah V's updateReviewer Update
24 Oct 2022, 15:53Thank You, lets hope they come.
FV
Faldilah V's update24 Oct 2022, 15:53
Reviewer Update
Thank You, lets hope they come.
FV
Faldilah V's updateReviewer Update
26 Oct 2022, 08:14Good morning, Yet again my Wi-Fi is off again. The technician was here yesterday. It was only on for the afternoon and by the evening is off again. This is ridiculous I have spent over R1000 buying mobile data to keep my kids connected to their school.
FV
Faldilah V's update26 Oct 2022, 08:14
Reviewer Update
Good morning, Yet again my Wi-Fi is off again. The technician was here yesterday. It was only on for the afternoon and by the evening is off again. This is ridiculous I have spent over R1000 buying mobile data to keep my kids connected to their school.