Rain Internet Provider Customer service useless.

Customer service very poor. 1) No direct communication 2) Very difficult to locate the actual support ticket. 3) Response slow, and if timeous, very confusing 4) The keep opening and closing requests as opposed to just actually addressing it.

I have had no WIFI for more than 14 days and were unable to get a response of actually solving it. You are rep**** to with more questions and then it stops there. I am really frustrated.

1st ticket 19th of August Service #*** / #*** Respondent; Kenneth C rep**** 3 days later (22nd) that it was resolved and that I should reply to the email if it weren't Rep**** on 26nd - up to date no follow up from Kenneth.