Rain Internet Provider Abusing Customer Trust-Please Help!
Hellopeter
This is the 3rd review and hopefully the last one. I am at the end of my tether. Today Rain's debit order went off again- R749 instead of R499 for an upgrade. It means they have not bothered to cancel the previous plan from which I upgraded 6 months down the line. Since January, I am overpaying for a service I am not subscribed to despite promises to solve the issue.
This is the 6th month sitting with the same problem at Rain. I asked for a refund, they have said anything to me about anything since the day I posted this review, except " Help is on the way, we are escalating the matter..." This is pathetic to say the least. I need the REFUND from Rain Internet Service Provider ASAP PLEASE.
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Replies (2)
Rain's replyOfficial
01 Jun 2022, 12:36Hi Joyce
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply01 Jun 2022, 12:36
Official
Hi Joyce
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
's updateReviewer Update
03 Jun 2022, 18:06Dear Rain Internet Service Provider
Thank you Rain for what appears to be a finally fixed the billing error ranging from R1000 plus to R749 since January 2022 instead of R449. Although the Bank debit order went off as usual on the 1 June 2022 for R749 again, I feel safe for now. Thanks to the debit order failing to go through on account of insufficient funds after other debit orders went through.
However, I am disappointed that:
1. The debit order for the inflated amount still went off after numerous pleadings with Rain to attend to the error
2. There is still nothing said about the refund I am requesting
3. The records of my payments have been altered despite the fact that I have a record of them
sent to you on several occasions which you never disputed.
Please tell me what the next step on your side it.
Otherwise I am forced to engage the Public Protector and National Consumer Commission and Ombudsman.
Kindly assist me.
Thank you.
Joyce Sukumane.
Thank you Rain for what appears to be a finally fixed the billing error ranging from R1000 plus to R749 since January 2022 instead of R449. Although the Bank debit order went off as usual on the 1 June 2022 for R749 again, I feel safe for now. Thanks to the debit order failing to go through on account of insufficient funds after other debit orders went through.
However, I am disappointed that:
1. The debit order for the inflated amount still went off after numerous pleadings with Rain to attend to the error
2. There is still nothing said about the refund I am requesting
3. The records of my payments have been altered despite the fact that I have a record of them
sent to you on several occasions which you never disputed.
Please tell me what the next step on your side it.
Otherwise I am forced to engage the Public Protector and National Consumer Commission and Ombudsman.
Kindly assist me.
Thank you.
Joyce Sukumane.
's update03 Jun 2022, 18:06
Reviewer Update
Dear Rain Internet Service Provider
Thank you Rain for what appears to be a finally fixed the billing error ranging from R1000 plus to R749 since January 2022 instead of R449. Although the Bank debit order went off as usual on the 1 June 2022 for R749 again, I feel safe for now. Thanks to the debit order failing to go through on account of insufficient funds after other debit orders went through.
However, I am disappointed that:
1. The debit order for the inflated amount still went off after numerous pleadings with Rain to attend to the error
2. There is still nothing said about the refund I am requesting
3. The records of my payments have been altered despite the fact that I have a record of them
sent to you on several occasions which you never disputed.
Please tell me what the next step on your side it.
Otherwise I am forced to engage the Public Protector and National Consumer Commission and Ombudsman.
Kindly assist me.
Thank you.
Joyce Sukumane.
Thank you Rain for what appears to be a finally fixed the billing error ranging from R1000 plus to R749 since January 2022 instead of R449. Although the Bank debit order went off as usual on the 1 June 2022 for R749 again, I feel safe for now. Thanks to the debit order failing to go through on account of insufficient funds after other debit orders went through.
However, I am disappointed that:
1. The debit order for the inflated amount still went off after numerous pleadings with Rain to attend to the error
2. There is still nothing said about the refund I am requesting
3. The records of my payments have been altered despite the fact that I have a record of them
sent to you on several occasions which you never disputed.
Please tell me what the next step on your side it.
Otherwise I am forced to engage the Public Protector and National Consumer Commission and Ombudsman.
Kindly assist me.
Thank you.
Joyce Sukumane.