Rain Internet Provider

Rain your service sucks. I still experiencing very slow internet services. Don't make promises you can't keep. I am getting 1,2mb/s whereIshould get 10mb/s. Short this out immediately please. I have paid 8 months for a ****py service and all you can say the tower was decommissioned. Really. Get to reality please and sort this out once and for all.

Listening Rain it seems you don't understand. I am gatvol rebooting my device every 10 minute this is how long I am having a connection of 3mb/s and then it dropped below 0.9mb/s. We as customers was not initially informed that our previous tower was going to be decommissioned. We had a verbal contract that you would supply us with a 10mb/s speed, which you can't do and are in breach of contract since August 2024. Why replying privately so that the public can't see how you ***** our money monthly and can not honour your agreement we had with you since 2020. I don't care how you going to fix this problem and it's not the customers fault you decommissioned the tower. Fix it and stop making excuses. Ask your CEO or someone higher up to contact me so that we can discuss how Rain is going to fix this matter. Don't make your problems the customers problem. Man up and take responsibility for your actions. I will not leave this matter here and I will definitely lodge a complaint with the Ombudsman and other institutions as you are *****ing the customers money and we do not get the service you promised to give us.
Regards,
Dries Hattingh

To the public: This was the message Rain reply privately to me:

Rain’s reply

05 Apr 2025 at 08:01

Hey Dries H,

Please be advised, the regular 4G tower you connect to has been decommissioned, which diverts traffic to the second and third closest active 4G towers. You are currently connected to the alternative 4G tower, we would suggest monitoring the connection and rebooting the device and testing the connection thereafter.

Rain, stop playing fools with me. I know it's April fools month. When are you going to sort my 4G LTE speed out? I am getting impatient as you guys are taking me for a fool. Really when I said I am going to take it further I meant it. You are playing cat and mouse with the wrong guy now. Let one of your Supervisors or the CEO phone me urgently as this matter will end up in court if this is going on like this.

Stop to reply privately please. I want the public to see all our conversations as this is also concerning the public to see how your services are.

This was the reply from Rain on my previous reply:

Rain’s reply

08 Apr 2025 at 13:08

Hey Dries H,

Please be advised, we do apologise for the delay, we do understand that there has been a delay and we have placed urgency on the matter for the advanced team to get in contact to assist further.

Regards,
rain.

I want to know why didn't anyone of the relevant team or manager as you mentioned above didn't call me yet. It is pathetic to say someone will contact you but they don't. Mmy internet is running at 0.5mb/s and yet you have taken a months subscription again without blinking an eye. This is daylight *******. I give you guys till next week then I am going to approach the minister of telecommunications, the ombutsman, the consumer board and alternatively the courts as Rain doesn't care about their clients.

I have forwarded that email you requested

Can you please tell me where to check for the credits thats been done on my account as I could not found it on rain app

Really Rain??? It is nearly a week later and nothing has been done regarding my internet connection. It can't go on like this. I am paying for 10mb/s and I am getting 0.9mb/s. I think I must look for another internet provider as Rain is totally use(less) and pathetic. I expect a full refund for this month as we can't do anything with this slow internet speed. I rather go somewhere else where service matters to a provider. Give me 2 days and I will come back to you regarding this matter if I am going to stay or leaving.
Regards
Dries

Please cancel this service with immediate effect. I struggle to long and to much with Rain. I have switched to another service provider. I am not in the mood for your excuses every time. Make sure you credit me for the whole month as well as the credits available on my account into my bank as on your system within 48 hours or steps will be taken to recover my money. You are the worst Internet service provider as well as the worst customer services you can get. I will not promote Rain or recommend Rain to anyone after 8 months of struggling with Rain without doing anything. You mentioned in this conversations here on Hello Peter that the manager wil phone me, and up to date he or she didn't even bother to make contact with me. This is how pathetic your services are. You make promises you can't keep and just keep the customers on a string hanging without doing anything. Please reimburse me as you were in breach of contract for 8 eight months and could not hold up our contract on a month to month basis of 10mb/s after several complaints. I have all the proof of speedtests done over the periods of 8 months and it will be evidence if we go to court if you do not reimburse me. You have 48 hours for a fully reimbur*****t for April 2025 and ½ a months reimbur*****t for all the other 7 months you couldn't provide me with a proper service.
Yours sincerely
Dries Hattingh

Rain when can I expect the credit to be refunded into my bank account? You let me hanging and make promises and doing nothing at all. You are the internet provider with the bad review and still not doing something about it. Please refund me my money as soon as possible without any excuses this time.

Rain’s reply

22 Apr 2025 at 08:35

Hi Dries H,

We apologize for the delayed feedback. We are still awaiting a response regarding the escalation and will keep you informed as soon as we receive an update.

Regards,

rain.

Someone is not doing their job. This matter is going on for to long. Find out who is not doing his job and take action with his or her supervisor please.

Regards,
Dries

Rain do your damn job and refund my credits you own me for 7 months iinto my bank account. I will go further to get a judgement against rain and a supoena to recover my losses. You just make promises and no one is coming back to me regarding my refunds. Wake up and do your work.
Regards
Dries

Don't came with Bullsh@t. You owe me money for April as you could not provide a service and had to cancel it. There's a credit on my account of R802 and then the credit for April as you deducted the amount for April on the 1st and I didn't use the internet due to your incompetence and the service you could not provide me. This will go viral now with a video how Rain is doing to the clients and I hope your CEO sees it as someone should be fired for not doing its job and a lack of experience. I also going to subpoena rain to get a portion of my money back for 8 months as you promised a download speed of 10mb/second and I only got between 0.5 and 1.2mb/s and rain decommissioned the tower that was previously serving me. Rain didn't inform anyone about the tower that was decommissioned and in fact had committed a *****ulent act to de***** me for 8 months by taking my money monthly and knowingly that the tower which serviced me was decommissioned. A ******** investigation will also be laid against Rain for *****.

I will not stop posting comments on all social media platforms and comment on the adverts rain is posting. I will make all potential customers aware regarding the bad service Rain provided and I will, like I already did post every week a warning for other customers not to use Rain until my 8 months subscription is refunded to me for the poor connection I received from Rain.

IRain reply to me as follows:

Rain’s reply

22 May 2025 at 14:25

Hey Dries H,

Upon Investigation, please know that a billing adjustment was made to the rain account for downtime experienced.

No refund is due.

If any assistance is required, drop us a message.

Regards,

rain
My reply tto Rain on the above message.

It's correct but who's money paid for that downtime. I did not Rain. I paid a monthly subscription for internet. In fact that downtime I experienced was part of my subscription I paid towards Rain and that credit was to be credited back to me as I paid the subscription and the downtime occurred after Rain took the monthly subscription and knowingly de***** me for eight months for the tower that was decommissioned near me, which rendered internet services to me. The downtime credit must be credited back to me as I paid for internet which I didn't received from Rain.
See to it or this will go further to Carte Blanch to do an investigation of how many other customers Rain de***** and took their money and made excuses not to credit the customer back. You better take this serious and higher up in your chain of command as I will not let it slide. I will also post a comment on all your advertising material or videos so that other people don't fall victim to a big company like Rain who thinks they have the power to de***** customers and get away with it. That downtime I paid for it.

Regards,
Dries

I have received the following email from Rain on June 09,2025at 15:12

Thank you for contacting rain

Kindly note that the card refund failed. Please provide me with your banking details in the following manner for an EFT refund

Bank Name :Account number :Holder name Branch code :

Reference Number: ***0

Thanks,

rain

I also received a Facebook Messenger message as follows:

Hey👋We're here to help and please be advised, we have received feedback from the relevant team and they have requested the following details via DM and once provided, we will be able to assist further:

Card number:

Acc Holder:

Branch:

Bank:

Please drop us a DM with the above details. Thanks, rain.💧

I have submitted a bank letter with my banking details to them on the same day by email and on the 10th June 2025 via Facebook Messenger. Since then no refund was made and I got the following message from Rain again:

Hey, thank you for providing the requested details. We have escalated the matter to the relevant department to assist further with the refund. Apologies for the delay, we will ensure to remain in touch until the query is resolved. Thanks, rain💧.

On Sunday, June 22, 2025 I send them the following message:

You take your time, and you are @****s@. All that you can say is that the relevant team will provide feedback. Do your damn work and stop @lying@ to me. I will make screenshots of all these messages and post it on social media so that everybody can see how you are @lying@ to customers and keeping me on a string of your bullsh@t all the time. I give you till Tuesday 24/06/2025, or this goes viral on social media.

I received the following on Facebook Messenger on Monday, 23, 2025 at 12:14

@Dries Hattingh Hey👋We're here to help and please be advised, we have followed up with the relevant team and as soon as feedback is provided, they will be in touch. Thanks, rain.💧

Hi 👋 Our team is currently investigating, we will provide feedback and keep in contact with you until the issue is resolved. Thank you for your patience and understanding. Thanks, rain.💙

This is going on for more than a month to get a refund from Rain.

They decommissioned a tower that was servicing me in August 2024 and rerouted me to a tower where I only got 0.5 to 1,5mb/second. For 8 eight months they took my subscription and if I complaint about it the message was always the same as follows:

Hi Dries Hattingh👋We apologize for the bad connection. Please Insert the sim card in your mobile and do a manual network selection.

1. Go to Settings.

2. Select Connections.

3. Select Mobile Networks.

4. Then Network Operators.

5. Choose manually

6. Then select the number 65538, 65519 or rain 4G.

7. Once selected register on the network, test connection then advise.

Thanks, rain 💧

You can do the settings over and over and nothing had been changed. I phoned them and then I was told someone of the Technical department will contact me. Days goes by even weeks and since up to date no one from technical department has contacted me yet. I then went on Hello Peter and then get a response.

Like I stated, they (Rain) decommissioned a tower that was servicing me in August 2024 and rerouted me to a tower where I only got 0.5 to 1,5mb/second. For 8 eight months they took my subscription, and the beginning of April 2025 I had to cancel my subscription as no service or solution was provided by Rain. I want a refund as follows:

½ my subscription back from August 2024 till March 2025, as days I was without Internet and days only receiving 0.5 to 1 mb/second speed and I paid for a 10mb/second speed Internet. I paid for April 2025 but my internet was disconnected already and cancelled and want a full refund for April 2025.

Rain I will expose you to everybody on social media and warning all your potential customers not to make use of your services. I will place this message on all your future adverts till you refund me so that the public can see how you done business till my refund is showing in my bank account.

I am fed up for companies like Rain taking advantage of people who spend their hard earned money on services like this.

Regards,

Dries Hattingh