Rain internet problem with bad feedback that is not helpful

For a while I’ve been using rain internet at home without much hassles.

This week though I‘ve had a bad experience with them with their way of communication when you report a problem which I feel is useless. I reported a problem that I had with my WiFi/Internet connection since Monday only for them to respond on Tuesday via email with an instruction of what I must do. The WiFi has been turning on and off every couple of minutes. I did what they said I must do but the problem still persists, so I reported again today asking that someone please give me a call so we could try other alternatives without me going back and forth via email which will only be responded to the next day. Instead I got another useless email response.

I’m rely frustrated because my kids use internet a lot and this is such an inconvenience especially when you feel like you’re getting no help whatsoever.